Terms & Conditions

1.1 In these conditions:- “Buyer” the person who buys or agrees to buy the goods & services from Viiu Ltd. “Conditions” the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the authorised representative of Viiu Ltd. “Contract” the agreement for the purchase and sale of the Goods. “Delivery Date” the date specified by Viiu Ltd when the goods are to be delivered. “Goods” the goods which the Buyer agrees to buy from Viiu Ltd specified on the order form to which these conditions are attached. “Price” the price for the Goods excluding carriage, packing, insurance and VAT. “Viiu” Viiu Ltd also trading as viiu.co.uk whose registered office is at 2 Longsight Road Holcombe Brook, Ramsbottom, Bury, Lancashire, England, BL0 9TD. “VAT” value added tax or any other purchase tax or levy replacing it from time to time2. CONDITIONS APPLICABLE
2.1 These Conditions shall apply to every Contract for the sale of Goods by Viiu to the exclusion of all other terms and conditions including any terms or conditions which the Buyer may seek to apply under any purchase order, confirmation of order or similar document.
2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Conditions and acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Conditions.
2.3 Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by Viiu.
2.4 Viiu’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by Viiu in writing. In entering into the Contract the Buyer acknowledges that it does not rely on and waives any claim for breach of any such representations which are not confirmed in writing.
2.5 Any typographical, clerical or other error or omission in any sales literature, quotations, price lists, acceptance of offer, invoice or other information issued by Viiu may be corrected by Viiu without any liability on its part.

3.1 The quantity, quality and description of any specification for the Goods shall be those set out in Viiu quotation (if accepted by the Buyer) or the Buyer’s order (if accepted by Viiu).
3.2 Viiu may, from time to time, make changes in the specification of the Goods which are required to comply with any applicable safety or statutory requirements; or, which do not materially affect the quality or fitness for purpose of the Goods.
3.3 No order which has been accepted by Viiu may be cancelled by the Buyer, except with the agreement in writing of Viiu. If the Buyer cancels he shall indemnify Viiu in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by Viiu as a result of cancellation including but not limited to £250 survey fee, credit card surcharge of 2.2% per transaction and 1% of total contract value in respect of administration.

4.1 The Prices in the official confirmation are fixed for the duration of the contract. Any delay requested by the Buyer resulting in Viiu suffering material or labour cost increases prior to delivery will be recoverable by Viiu from the Buyer plus any attributable profit margin. The Price is exclusive of VAT which shall be due at the rate ruling on the date of Viiu’s invoice.
4.2 Viiu reserves the right, by giving notice to the Buyer at any time before delivery, to increase the Price of the Goods to reflect any increase in the cost to Viiu which is due to any factor beyond the control of Viiu, any change in delivery dates, quantities of specifications for the Goods which is requested by the Buyer, or any delay caused by instructions of the Buyer or failure of the Buyer to give Viiu adequate information or instructions.

Where Viiu is not installing the Goods:-

5.1 Payment is due from the Buyer to Viiu upon Viiu giving notice of completion of the Goods.
5.2 Payment must thereafter be made by the Buyer to Viiu in cleared funds within 7 days.
5.3 There is no contractual obligations on Viiu to deliver the Goods until they are in receipt of cleared funds for the total sum due in relation to the Goods. “However, where Viiu agrees to deliver the Goods with payment to be made upon delivery, if payment is then not made, the Goods will be retained by Viiu and the Buyer will be charged the sum of £100 for failed delivery”.
5.4 Upon receipt of cleared funds Viiu will tender the Goods for delivery pursuant to paragraph 7.1 post.
5.5 If the Buyer fails to make payment in accordance with 5.2 ante this will be treated as being in breach of the contract by Viiu. Viiu will give 14 days notice of its intention to dispose of the Goods. The Buyer may elect in writing to collect the Goods upon making payment in advance in cleared funds of an administration and storage charge of £50 per day from the date of the notice in this paragraph in addition to all other monies due pursuant to the contract (in cleared funds).
5.6 If the Buyer fails to collect the Goods in accordance with paragraph 5.5 ante then Viiu to mitigate loss pursuant to the contract will for a period of 14 days attempt to sell the Goods to a third party. Any monies recovered will be set against the claim of Viiu. If no third party is found within the period of 14 days specified in this paragraph then the Goods will be destroyed by Viiu.
5.7 At the expiration of the 14 day period referred to at paragraph 5.6 ante Viiu will quantify the loss suffered as a result of the breach on the part of the Buyer which will consist of the following:-
5.7.1 The Price.
5.7.2 VAT on the Price.
5.7.3 The administration/storage charge referred to in paragraph 5.5 ante
5.7.4 Less any money recovered pursuant to paragraph 5.6 ante.
5.8 Viiu may appropriate any payment made by the Buyer to such of the Goods (or Goods supplied under any other contract with the Buyer) as Viiu may in its sole discretion think fit.
Where Viiu is installing the Goods:-

5.9 Payment is due from the Buyers to Viiu as follows:-

5.9.1 50% of the Price on placing an Order

5.9.2 45% of the Price on installation

5.9.3 the 5% remaining balance of the Price within 2 days of installation

And should the Buyer fail to make payment in accordance with the above, then Viiu shall be entitled to recover from the Buyer all losses suffered, including, but not limited to additional delivery costs, costs of re-issuing a warranty, limited to a value of £125.

5.10 Viiu shall not be under any obligation to provide any guarantee or warranty in relation to the Goods or undertake any remedial works until such time as the Buyer has paid the Price in full.

5.11Viiu may charge the Buyer interest (both before and after judgement) on the amount unpaid at the rate of 4% per annum above the National Westminster Bank Plc base rate from time to time (or the same rate of another clearing bank notified by Viiu to the Buyer) until payment is made in full.

6.1 The specifications and designs of the Goods (including the copyright, design right and other intellectual property in them) shall as between the parties be the property of Viiu.
6.2 No right or licence is granted by this Contract to the Buyer under any patent, trademark, registered design or other intellectual property right, except the right to use or resell the Goods.

7.1 Delivery of the Goods shall be made to the Buyer’s address on the Delivery Date. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
7.2 Viiu shall not be liable for any loss or damage whatever due to failure by Viiu to deliver the Goods (or any of them) promptly. Time for delivery shall not be of the essence of the Contract.
7.3 Notwithstanding that Viiu may have delayed or failed to deliver the Goods (or any of them) promptly, the Buyer shall be bound to accept delivery and to pay for the Goods in full, provided that delivery shall be tendered at any time within two months of the Delivery Date.
7.4 It shall be the responsibility of the Buyer to check the Goods upon delivery for any missing Goods or part(s) thereof (“missing items”). If there are any missing items upon delivery the Buyer shall notify the driver of the delivery vehicle immediately and the Buyer and the driver shall make a written record of the missing items on the delivery note and both the Buyer and the driver shall sign the note. Viiu will replace such missing items free of charge within a reasonable time (time not being of the essence).

7.5 Where the buyer has contracted Viiu to install the goods, and If upon delivery of the Goods, Viiu is unable to install the Goods as a result of the Buyer having failed to ensure that all necessary preliminary work has been undertaken, then Viiu shall be entitled to the Buyer an abortive installation fee in the sum of £500.00 (“the Abortive Installation Fee”).  Viiu requires payment of the Abortive Installation Fee must be made in cleared funds within 7 days of Delivery Date.  Viiu will be under no contractual obligation to reattempt delivery and/or installation until such time as the Abortive Installation Fee has been paid in full.
8.1 The Buyer shall be deemed to have accepted the Goods at the expiry of three working days after delivery of the Goods to the Buyer.
8.2 After acceptance the Buyer shall not be entitled to reject the Goods.

9.1If, within seven days of the Delivery Date, the Buyer shall discover that any of the Goods were damaged or defective on delivery, such damage or defects being the responsibility of Viiu Ltd, then only the following provisions alone shall apply:-9.1.1 The Buyer will notify Viiu in writing of the alleged damage or defect within those seven days. Where the Buyer has notified the Seller of alleged damage or defect pursuant to clause 9.1.1 the Seller shall require the Buyer to make payment of any outstanding sums in relation to the Goods prior to carrying out any inspection/remedial works.

9.1.2 Except where the buyer is dealing as a consumer (here meaning where the Buyer does not contract as a business) The Buyer will return, at the Buyer’s cost, the damaged or defective Goods to Viiu for inspection

9.1.3 If, in the sole opinion of Viiu, the damaged or defective Goods are not in accordance with this Contract and should be replaced by Viiu, due to the damage or defect being the responsibility of Viiu, Viiu will, within a reasonable time:- replace or repair the damaged or defective Goods at its cost; deliver the replacement Goods to the Buyer at Viiu’s cost.
9.2 If the Buyer requires an urgent replacement of defective or damaged Goods and requests Viiu, in writing, to replace the Goods before the Goods have been returned to Viiu, then the following procedure shall apply:-
9.2.1 Viiu will manufacture and deliver the replacement Goods within a reasonable time.
9.2.2 Viiu will send an invoice for the replacement Goods to the Buyer for the cost of the replacement Goods and delivery.
9.2.3 Upon the Buyer returning the defective or damaged Goods, if in the sole opinion of Viiu the returned Goods are damaged or defective so as not to be in accordance with this Contract and are the responsibility of Viiu, Viiu will issue a credit note to the Buyer for the invoice referred to in 9.2.2 ante and refund the return costs of the Buyer.

10.1 The Goods shall be at the Buyer’s risk as from delivery
10.2 In spite of delivery having been made, ownership of the Goods shall not pass from Viiu until:
10.2.1 the Buyer shall have paid the Price plus VAT in full; and
10.2.2 no other sums whatever shall be due from the Buyer to Viiu.
10.3 Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Viiu’s fiduciary agent and bailee, and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller’s property, but the Buyer shall be entitled to resell or use the Goods in the ordinary course of its business.
10.4 Viiu shall be entitled to recover the Price (plus VAT) notwithstanding that ownership in any of the Goods has not passed from Viiu to the Buyer.
10.5 Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), Viiu shall be entitled at any time to require the Buyer to deliver up the Goods to Viiu and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.
10.6 The Buyer shall not pledge, or in any way charge by way of security for any indebtedness, any of the Goods which are the property of Viiu. Without prejudice to the rights of Viiu, if the Buyer does so, all sums whatever owing by the Buyer to Viiu shall forthwith become due and payable.
10.7 The Buyer shall insure and keep insured the Goods to the full price against “all risks” to the reasonable satisfaction of Viiu until the date that the ownership in the Goods passes from Viiu and shall whenever requested by Viiu produce reasonable evidence of the policy of insurance. Without prejudice to the other rights of Viiu, if the Buyer fails to do so, all sums whatever owing by the Buyer to Viiu shall forthwith become due and payable.

10.8 Until such time as property in the Goods passes to the Buyer, the Seller shall be under no obligation to provide any warranty or effect any FENSA registration in respect of the Goods supplied.
11.1 Subject to the terms set out below Viiu warrants that the Goods will at the time of delivery correspond to the description given by Viiu. Except where the Buyer is dealing as a consumer (here meaning where the Buyer does not contract as a business), all other warranties, conditions or terms relating to quality, fitness or condition of the Goods and whether implied by statute or common law or otherwise are excluded to the fullest extent permitted by law.
11.2 Except in respect of death or personal injury caused by Viiu’s negligence, Viiu shall not be liable to the Buyer by reason of representation, or any implied warranty, condition or other term , or any duty at common law, or under express terms of the Contract for any consequential loss or damage ( whether for loss of profit or otherwise) costs, expenses or other claims for consequential compensation whatsoever (and whether caused by negligence of Viiu, its employees, agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer except as expressly provided in these Conditions.
11.3 Where any valid claim in respect of any of the Goods is based on a defect in the quality or condition of the Goods or their failure to meet specification is notified to Viiu then Viiu shall be entitled to replace the Goods (or the part in question) free of charge or, at Viiu’s sole discretion refund to the Buyer the price of the Goods (or a proportionate part of the price) but Viiu shall have no further liability to the Buyer.
11.4 In the event of any claim arising out of the supply of the Goods by Viiu the remedies of the Buyer shall in all respects be limited to damages. The liability of Viiu shall not exceed the Price of the Goods.
11.5 Where the Buyer rejects any Goods then the Buyer shall have no further rights whatever in respect of the supply of such Goods or the failure by Viiu to supply Goods which conform to the Contract.
11.6 Where glass defects are reported by the Buyer the guidelines of the G.G.F. and Pilkington Brothers plc will be deemed as the inspection criteria. Viiu will not be liable for any reported defects which fall outside these guidelines.

11.7 Where coated aluminium surface defects are reported by the buyer the guidelines of BS EN 12206-1:2004 will be deemed as the inspection criteria. Viiu will not be liable for any reported defects which fall outside these guidelines.

11.8 Where the buyer has sought to purchase a “lower level threshold” on Bi-Fold doors, and Viiu has specified or advised that this component carries a lower weather rating, Viiu will not guarantee the product for its weather tightness and will not be liable for any claim arising from such.

The buyer will therefore decline all rights to report or make any claim for leakage or ingress of water, or any damage caused whether to property or persons.

11.8.1 Where the buyer has sought to purchase any door scheme where  the door leaves/glass/sightlines are not equal in size, Viiu will not be liable for any claim arising from any complaint regarding glass sight line distances and equality of glass or door sizes. The buyer will therefore decline all rights to report or make any claim for such.                         11.9 All promotional literature and drawings provided by Viiu or any of its suppliers are for general guidance only. Their contents do not form part of the Contract with Viiu unless specifically referred to it in writing by Viiu.                                                                11.10 Viiu shall upon request provide the Buyer with the load weights for the Bi-Fold Doors, but it shall be the responsibility of the Buyer to ensure the suitability of the pre-existing structural supports

12.1 Any notice required to be served pursuant to this Contract shall be in writing and served by first class post; or, by hand on Viiu at its registered office or such other address as Viiu may from time to time notify to the Buyer; and on the Buyer at the Buyer’s registered office or principal place of business.
12.2 Any provision of this Contract which is or may be void or unenforceable shall to the extent of such invalidity or unenforceability be deemed severable and shall not affect any other provision of this Contract
12.3 act by reason of any delay in performing or any failure to perform any of Viiu’s obligations in relation to the Goods if the delay or failure was due to any cause beyond Viiu’s reasonable control.
12.4 Viiu may cancel this Contract at any time before the Goods are delivered by giving written notice to the Buyer. On giving such notice Viiu shall promptly repay to the Buyer any sums paid in respect of the Goods insofar as relating to price. Viiu shall not be liable for any loss or damage whatever arising out of such cancellation.
12.5 No waiver or forbearance by Viiu(whether expressed or implied) in enforcing any of its rights under this Contract shall prejudice its rights to do so in the future.
12.6 This Contract is only enforceable by the original parties to it and their successors and permitted assigns. Nothing in this Contract shall confirm on any third party any benefit or right to enforce any term of this instrument pursuant to the Contracts (Rights of Third Parties) Act 1999. This does not affect any right or remedy of a third party apart from the said Act.

13.1 The Contract shall be subject to the laws of England and Wales.
13.2 Viiu and the Buyer submit to the exclusive jurisdiction of the courts of England and Wales and irrevocably agree that proceedings issued out of the said courts may without prejudice to the rules of service of such courts be served on them by delivering such proceedings in an envelope addressed to the party to be served at the address for such party set out in the Contract.



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    • P14
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    • Heywood Distribution Park
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    • OL10 2TT
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    Some of the photographs featured on the site have been provided by the following: Christophe Van Couteren, Samuel Defourny, Crahay, Jamaigne Architectes & Atelier d'architecture Franck Martinez